Cancellation and Refund Policy

At LilliuMilano, we strive to provide you with the top-quality products and the best beauty experience. Our Cancellation and Refund Policy outlines the guidelines for cancelling orders and seeking refunds. Please read this policy carefully before making a purchase.

1. Order Cancellation:

• You may be allowed to cancel their orders within 2 days before the scheduled delivery or shipment date. The cancellation window and conditions may vary based on the product type, shipping method, and other factors.
• To cancel an order, please contact our customer support team sales@damilanofaktor.it with your order details.
• We will make every effort to accommodate your cancellation request, but once an order has been processed or shipped, it may not be eligible for cancellation.

2. Refund And Return Eligibility:

• Refund eligibility is determined based on the specific circumstances of the order, including the product type, condition, and reason for return.
• To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging. Certain products may not be eligible for return due to hygiene and safety reasons.
• Products once sold are non-returnable unless you have received a damaged or defective product.

3. Refund Process:

• We will initiate the refund within a period of 2 – 4 (two to four) business days from the date we receive the products at our warehouse and verify the defect or the non-compliance in the products.
• Provide detailed information about the reason for the return, along with supporting documentation such as photographs/ videos, if necessary.
•   c. Once your refund request is approved, you will receive instructions on returning the product. Return shipping costs may be the responsibility of the customer unless the return is due to a product defect or an error on our part.

  d. The amount claimed as the refund will be refunded to you within 15 (fifteen) business days depending upon the mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request.

4. Exceptions:

• Some products may not be eligible for return or refund, including but not limited to:
• Products once sold are non-returnable unless you have received a damaged or defective product.
• Products that have been used, damaged, or altered.
• We reserve the right to refuse refunds for items that do not meet our return criteria.

5. Damaged or Defective Products:

• If you receive a damaged or defective product, please contact us immediately with details and photographs of the issue.
• We will work with you to provide a replacement or issue a refund, depending on the circumstances.

6. Contact Us:

For any questions or concerns regarding cancellations and refunds, please reach out to our customer support team at sales@damilanofaktor.it

7. Changes to the Policy:

We reserve the right to update this Cancellation and Refund Policy at any time. The updated policy will be effective upon posting to our website.

Thank you for choosing LilliuMilano. We value your satisfaction and are committed to providing exceptional service.